Notice: The guide described below is meant for internal staff used only.
Below are the steps that you (as administrator in the local team) must perform prior to sending the terminal out to the agents. Click on the link for detail explanation.
A. Steps to perform in sequence order:
1. Initial setup and process for newly appointed Agency Manager
2. Downloading the firmware (must perform this step first - for local team)
3. Terminal assignment to master agents (can only do after step 2 above - for local team)
4. Registering A New Master Agency and/or Agent
5. Assigning TrackSol products to merchants (This step is not applicable if merchant subscribe to SC Services such bill payment, selling airtime prepaid etc).
6. How Master Agency & Agent pay terminal deposit and get refund
B. Report A Problem (For Local Team Use Only)
If you encountered problems that cannot be solved from the information available on this website, please submit your email ticket here (click this link). Please take note to also check your SPAM box for our reply.
