Assigning product type to Service Centre (SC) or merchants (Internal Use)

Note: Skip this process if the SC or merchant sign up SC Services such as bill payment, selling airtime prepaid etc. After agent successfully register the merchant with SC Code, agent to perform terminal update for SC Services (click this link for terminal update for SC Services)

This step is required if the SC or Merchant sign up TRACKSOL Services only. Below is the overview of the process:

1.  Agent to sign up and register the merchant first. Click here how agent register merchant.
2.  Agent contact local team to inform type of product and merchant / SC Code.
3.  Local team administrator to login and assign TrackSol product to the merchant or SC Code.
4.  Once done, administrator to update the agent.
5.  The agent or merchant need to perform Terminal Update. Click here how to do terminal update.

Below is the step of how the administrator perform product assignment to SC or Merchant for TrackSol products:

1. Log onto web admin as the system administrator (please ask EM product team for the link, username and password).

Web Admin Login

2. Select SC Maintenance on the left navigation menu, and then choose SC Maintenance.
3. Enter the SC / Merchant Code

SC Maintenance Screen

4. Once the SC detail screen appears, scroll down to Tracksol Services. Tick the relevant product that this merchant or SC subscribe.

TrackSol product selection option

5. Click on the Save button to confirm the update.

6. Notify the agent. Then, the agent need to perform update at the terminal to download the TrackSol services into the terminal. Click here on how to update the terminal.