1. Before Master Agent visit EM/TrackSol office to collect the terminal, he/she will need to go to the bank.
2. Master Agent to deposit the amount equivalent to the terminal deposit into EM/TrackSol's bank account .
3. Then, Master Agency login to agent website to perform Fund Maintenance - Top Up Request to his/her Master Agency ID (please check at your respective country's website for detail step by step located at Agent Support).
4. When the local team assign terminal, system will auto deduct from Master Agency's account above.
5. The deposit will be reimbursed when Master Agency (MA) sign up merchant DIRECTLY using his/her ID (after merchant makes payment via bank top up as well - for merchant, they use terminal. Please refer to Product Manual for merchant's bank top up).
6. If the terminal is given to MA's agent below him/her, agent to pay directly to MA (can be by bank transfer or cash or agent's transfer).
7. The deposit will be reimbursed to the agent when agent sign up merchant
DIRECTLY using his/her agent ID (after merchant makes payment via bank top up
as well - for merchant, they use terminal. Please refer to Product
Manual for merchant's bank top up).
