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How to know that EM has processed the top up request or the top up request is successful?

Please allow between 20 to 30 minutes after you have performed the top up request. There are 2 ways to know whether your top up request is successful:

1. A confirmation sms to the SC/Merchant's registered hp will be sent once it is successful.

2. The SC/Merchant's can perform Check Balance from the terminal. Press F10, select Check Balance menu. The latest balance will be shown. If the top up is successful, the latest top up request amount will be added automatically.